Company Policies

1. Event Cancellation:  Should NERO® Boston/Epic Adventures LLC cancel an event for which you have pre-paid, you will have the option of receiving a refund (less credit card processing fees where appropriate) or an event credit.


2. Inability to Attend an Event:  NERO® Boston/Epic Adventures LLC will make every effort to accommodate emergency situations that may arise and reserves the right to evaluate each situation on a case by case basis.  However, the following policies apply in the event that you have pre-paid for an event but are unable to attend:


2a) Should you pre-pay for an event, be unable to attend the event, and do not provide notice to NERO® Boston/Epic Adventures LLC, the appropriate number of blankets for the event will be applied to your character as if you had attended the event.  You will not receive a refund or an event credit.


2b) Should you pre-pay for an event, be unable to attend the event, and provide advanced notice to NERO® Boston/Epic Adventures LLC so that a replacement for your allocated bed space is found prior to the event, you will have the option of receiving a refund (less credit card processing fees where appropriate) or an event credit.


2c) Should you pre-pay for an event, be unable to attend the event, and a replacement for your allocated bed space is not found prior to the event even if you provide advanced notice to NERO® Boston/Epic Adventures LLC, the appropriate number of blankets for the event will be applied to your character as if you had attended the event.  You will not receive a refund or an event credit.


2d) Should you choose to use an event credit to register for an event and then be unable to attend the event, the appropriate number of blankets for the event will be applied to your character as if you had attended the event.  You will not receive a refund or another event credit.

 

3. Guaranteed Bed Space for Pre-Paid Attendees:  Please understand that the availability of a bed is not guaranteed unless you have pre-paid for the event.  We rent camp sites by the cabin and we cannot rent additional cabins without having event payments in hand because we have to pay for the event rental in advance IN FULL.  Unfilled beds are filled on a first-come first-served basis for those paying at-door.


4 . New Player Pack Discounted Event:  The discounted event that is included as part of a New Player Pack may be used at either a 1-day event or a full weekend event.  The discounted event that is included as part of a New Player Pack EXPIRES one year from the date of purchase of the New Player Pack.


5 . At-Door Event Payments:  Event payments made at an event will incur an additional fee of $5 and must be made in cash.